FAQ

Our showroom is open Thursday to Sunday 11am – 5pm. We are also open for pre-booked appointments on Wednesdays between 12pm-3pm.

Our showroom is located at 285 City Road London EC1V 1LA

Send us an email to hello@ferrovelholondon.co.uk please remember to state the reason for your appointment (viewing or collection etc).

Yes, most items can be viewed at our showroom on City Road. Please let us know by email prior to your visit if you would like to come and view a specific item, so that we can ensure that it is available in the showroom.

Yes, simply email us with the reference number of the item you are interested in, and we will send you a report within 24 hours. Alternatively, view our latest stock page and check out the condition report on each individual item.

Yes, we only use specialist companies who are experienced in transporting antiques & artworks for our deliveries. Mainland UK deliveries can be arranged (for an additional fee) on request, please contact us for more information.

For postage of small items, we use Royalmail Special Delivery service or Parcel Force 48-hour service (depending on the size and weight of the item) most homeware items will cost between £10-£25. Tracking information will be sent once the item is dispatched. Please contact us for a quote.

Yes, we can ship smaller items  internationally using Royal Mail.

Please note, you may be charged local import duty/taxes.

For larger furniture items, we can facilitate packing and collection for international shipping. Please contact us for more details.

Yes, we can store your purchased item(s) for a maximum of 14 days on request. Please ensure that 24 hours’ notice is given prior to your collection, for us to have your item(s) ready.

Yes. If you are arranging collection with your own delivery service, we would recommend that you are present for the collection. Item(s) will be wrapped in clear film and your courier will be responsible for the goods once they have left our showroom. There is a loading bay near the front of our showroom which can be used between 10am and 4pm for collections.

Yes, items can be reserved for 7 days by paying a non-refundable reservation fee of 10% of the ticket price. When purchased the prepaid reservation fee will be deducted from the total.

Yes, we offer a sourcing service. Contact us for more information.

You can purchase items by sending us a message with the reference number of the item(s) you wish to purchase. We will then send you a payment link via email. Once the payment has been made, your item(s) will be dispatched. You can purchase in store by either card, cash, or bank transfer. We also sell through the Vinterior platform, this can be done by clicking the link to our Vinterior storefront (please note that Vinterior is a marketplace and purchases through the site will incur the website’s additional service fee).

For the most competitive price, we recommend purchasing directly from us.

Yes, gift cards can be purchased from £10 to a maximum of £500 per gift card. Please see our terms and conditions on our website or contact us for more information.

We offer custom upholstery on furnishings for sale in our showroom for an additional fee. Please contact us for more information. We do not offer an upholstery service on your own furniture pieces.

No, unfortunately we do not offer restoration services.

No, unfortunately we are unable to accept refunds on purchases. This does not affect your statutory rights.

No, unfortunately we cannot exchange items.

No, unfortunately we do not purchase items from private sellers. Please do not email us regarding pieces you wish to sell, as we may be unable to respond.

Yes, we have a selection of items which are exclusively available for hire. Please contact us for more details

(Please note, we do not hire our showroom stock)