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Frequently Asked Questions

Due to the current Covid-19 national lockdown our store is currently closed to the public. Following government announcements, we are expecting to re-open on Monday 12th April 2021 (initially this will be on an appointment basis).

Appointments should be made via email to hello@ferrovelholondon.co.uk please state the reason for your appointment (viewing and/or collection) and let us know if there is something specific you are coming to view.

Yes, we only use specialist companies who are experienced in transporting antiques & artworks for our deliveries, local deliveries in & around London can be arranged (at an additional charge) on request, please ask for more details

No, unfortunately we do not currently ship internationally

Yes, we can store purchases for a maximum of 14 days on request. Please ensure that 24 hours notice is given prior to your collection, in order for us to have your items ready.

Yes. If you are arranging collection through your own delivery service, we recommend that you are present during the collection of goods.

Yes, items can be reserved for 7 days by paying a non-refundable reservation fee of 10% of the ticket price

No, unfortunately we are unable to accept refunds on purchases

No, unfortunately we cannot exchange items

Yes, gift cards can be purchased for up to £500 per gift card

No, unfortunately we do not purchase from private sellers

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