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Appointments

Due to the current Covid-19 pandemic, Ferro Velho London will be limiting the number of people in our store

Please note that this guidance may alter, due to the changing advice from the UK government

It is very important to us that everyone feels safe and comfortable when coming into our store, so we’ve created some guidelines- in order to keep others safe, please do not visit our store if you are feeling unwell.

  • Appointments/walk-ins are for viewings and/or collections (please state the reason for your appointment when booking) If you are interested in viewing something specific, please let us know
  • Appointments/walk-ins are for a maximum of 30 minutes (if you arrive late this will run into your appointment time)
  • In order to avoid congestion outside, please do not arrive before your appointment time
  • Only two people (from the same household) will be permitted in the shop per appointment
  • Please ensure that you come wearing a mask/face covering
  • Practice 2 meters social distancing wherever possible

Walk-in clients

  • Please use a mask /face covering while in the store
  • Please use the hand sanitiser provided
  • Please use the disposable gloves provided
  • Our store is thoroughly cleaned between clients
  • Only 2 people (from the same household) may be in the store at any one time
  • Keep others safe, do not visit our store if you are feeling unwell
  • Practice 2 meters social distancing wherever possible

What we will do to keep you safe

  • We will only book one appointment at a time, so you will have exclusive access in the shop
  • Our store is thoroughly cleaned between appointments and walk-in clients
  • We are limiting the number of visitors per day
  • We sanitise high touch points frequently throughout the day
  • We are providing hand sanitiser and disposable gloves

In order to keep others safe, please do not visit our store if you are feeling unwell

Contact us